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Personalised care plans

Care designed around your goals, reviewed with you, and never one-size-fits-all.

A care plan is more than a document. It is the agreement, written with you, that sets out exactly how you want to be supported, what you want to achieve, and how we will get there together.

Two people with very similar needs can want completely different things. That is why a personalised care plan starts with you as a person: your routines, your preferences, the things that make a good day, and the goals you are working towards.

We build every plan together with the person we support and the people who know them best. Nothing about your care is decided without you. Your plan belongs to you, and you have the final say.

Who this is for: Anyone who wants support that fits their life, and a say in how it is delivered.

What this includes

  • A plan built around each person’s goals and aspirations
  • Developed with the person, their family and their care team
  • Clear, person-centred outcomes
  • Regular reviews and updates
  • Risk assessments reviewed and kept current
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In your plan

What goes into your care plan

Your plan brings together everything that helps us support you well, in one place that is genuinely yours.

About you

Your story, your routines, your likes and dislikes, and the people who matter to you. This is where your plan begins.

Your goals

What you want to achieve, from everyday independence to longer-term aspirations, and the small, practical steps that get you there.

Daily living and personal care

How you would like to be supported with washing, dressing, meals, your home and getting out and about, in the way that suits you.

Health and medication

Any health needs, medication support and the professionals involved, recorded so your care joins up safely.

Communication

How you prefer to communicate and to receive information, so every member of the team gets it right from day one.

Staying safe

Sensible, person-centred risk assessments that protect you while respecting your freedom and your choices.

How it works

How we build your plan, together

1

We listen first

We start with a conversation, not a form. We take time to understand you, your goals and what matters most to you.

2

We plan together

We co-produce your plan with you and, where you want, your family and the professionals involved. You sign it off.

3

We agree the detail

We confirm exactly what support looks like, who provides it and when, and how we will know it is working well.

4

We deliver and stay close

A consistent team puts the plan into practice, and we check in regularly to make sure it still fits.

5

We review and adapt

We review your plan on a regular basis, and whenever things change, so your support always reflects the person you are today.

Our principles

Care that is led by you

Person-centred

You are at the centre of your plan. It is built around your goals and choices, never a fixed template.

Co-produced

We plan with you, not for you, and we involve the people you want involved.

Least restrictive

We support you in the way that protects your independence and freedom as fully as possible. Where someone may not be able to make a particular decision, we follow the principles of the Mental Capacity Act and act in their best interests.

Always current

Your plan is a living document. We review it regularly and update it as your needs and goals change.

What good looks like

  • You recognise yourself in your plan.
  • You know what support you will get, and who from.
  • You are making progress towards goals that matter to you.
  • The people around you are informed and involved in the way you want.
Talk to us about a plan

FAQs

Common questions

Who writes the care plan?

We write it together with you. We may also involve your family and the professionals supporting you, with your agreement, but you have the final say.

How often is the plan reviewed?

We review your plan on a regular basis and whenever your needs or circumstances change, so it always reflects what you need now.

What if I cannot make a particular decision myself?

Where someone may lack the capacity to make a specific decision, we follow the Mental Capacity Act, involve the right people, and make decisions in that person’s best interests and in the least restrictive way.

Can my family be involved?

Yes, as much or as little as you would like. Many people choose to involve a family member or an advocate, and we welcome that.

How does this work with a local authority assessment?

If your care is arranged through the local authority, your plan works alongside your Care Act assessment and support plan. We are happy to work closely with your social worker.

Keep exploring

Care that joins up